Terms & Conditions

Last Updated: July 2026

Welcome to CGN Soft Technologies Private Limited (“Company”, “CGN”, “we”, “our”, or “us”). By accessing or using our website and purchasing products from us, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Company Information

CGN Soft Technologies Private Limited

Registered Office:

Door No. 1-60/8/A & B, 3rd Floor,
KNR Square,
Opp. The Platina Gachibowli,
Kondapur,
Hyderabad – 500032,
Telangana, India – 500032.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You are legally capable of entering into binding contracts.
  • The information provided by you is accurate and complete.

3. Products

We sell electronic products, gadgets, accessories, smart devices, and related products.

While we strive to ensure product descriptions, specifications, pricing, and images are accurate, errors may occasionally occur.

We reserve the right to:

  • Correct any errors or inaccuracies.
  • Modify product information without prior notice.
  • Discontinue products at any time.

Actual product colors may vary depending on your device display.

4. Pricing

  • All prices are displayed in Indian Rupees (₹).
  • Prices include applicable GST unless stated otherwise.
  • Shipping charges, if applicable, will be displayed during checkout.
  • Prices may change without prior notice.

5. Orders

Placing an order does not guarantee acceptance.

CGN reserves the right to:

  • Reject any order.
  • Cancel suspicious or fraudulent orders.
  • Limit quantities purchased.
  • Request additional verification before processing.

If your order is cancelled after payment, the amount will be refunded according to our Refund Policy.

6. Payment

We accept secure online payments through authorized payment gateways.

Accepted methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • EMI (where available)

CGN does not store your complete payment information.

7. Shipping & Delivery

We deliver across India.

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Force majeure events

Ownership of products transfers to the customer upon successful delivery.

8. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Products may not be eligible for return if:

  • Used or damaged by the customer
  • Missing accessories
  • Physical damage is found
  • Serial number has been removed
  • Original packaging is unavailable

Refund timelines depend on the payment provider and banking institutions.

9. Warranty

Warranty is provided by the respective manufacturer unless otherwise stated.

CGN acts only as the seller and does not independently provide manufacturer warranty services unless explicitly mentioned.

Customers should retain:

  • Invoice
  • Warranty card
  • Original packaging

for warranty claims.

10. User Accounts

You are responsible for:

  • Maintaining account confidentiality.
  • Protecting your password.
  • All activities performed under your account.

Notify us immediately if you suspect unauthorized access.

11. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software.
  • Attempt unauthorized access.
  • Copy or misuse website content.
  • Interfere with website operations.

Violation may result in termination of access.

12. Intellectual Property

All website content including:

  • Logo
  • Graphics
  • Product descriptions
  • Images
  • Text
  • Website design
  • Software

is the property of CGN Soft Technologies Private Limited or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is prohibited.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Privacy practices
  • Products
  • Services

Users access such websites at their own risk.

14. Limitation of Liability

To the maximum extent permitted by law, CGN shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Data loss
  • Business interruption

Our maximum liability shall not exceed the purchase amount of the concerned order.

15. Product Availability

Inventory displayed on the website is subject to availability.

Products may become unavailable after an order is placed due to inventory synchronization delays.

In such cases, customers will receive a refund if payment has already been made.

16. Promotional Offers

Promotional offers, coupons, discounts, cashback, and free product campaigns:

  • Are subject to separate terms.
  • Cannot be combined unless specifically stated.
  • May be withdrawn at any time.
  • May be cancelled in case of misuse or fraudulent activity.

17. BOGO & Free Product Offers

Where Buy One Get One (BOGO) or free product promotions are applicable:

  • Free items are determined according to the promotion rules displayed on the website.
  • If an order is cancelled or returned, associated free items must also be returned.
  • Failure to return free items may result in a deduction from the refund amount.
  • CGN reserves the right to modify or discontinue promotional offers without prior notice.

18. Cancellation Policy

Orders may be cancelled before shipment.

Once shipped, cancellation requests may not be accepted.

Refunds for eligible cancellations will be processed according to our Refund Policy.

19. Privacy

Your personal information is handled according to our Privacy Policy.

By using this website, you consent to the collection and processing of your information as described therein.

20. Force Majeure

CGN shall not be held liable for delays or failures caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Internet outages
  • Pandemic events
  • Labor strikes
  • Transportation disruptions

21. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana.

22. Changes to Terms

CGN reserves the right to modify these Terms & Conditions at any time.

Updated terms become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised terms.

23. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

CGN Soft Technologies Private Limited

Email: cgnsoftpvtltd@gmail.com

Phone: +91 9381821739

Address:

Door No. 1-60/8/A & B, 3rd Floor
KNR Square, Opp. The Platina Gachibowli
Kondapur, Hyderabad – 500032
Telangana, India

Disclaimer: These Terms & Conditions are intended as a general template for an Indian e-commerce electronics store. They should be reviewed by a legal professional to ensure compliance with applicable laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.